This policy explains what the Shilpi Pro mobile apps collect, why, and what you can ask us to do with it. It covers three apps built from one system:
- Shilpi Pro Painter (
com.shilpipro.painter) — loyalty rewards for painters - Shilpi Pro Dealer (
com.shilpipro.dealer) — ordering and credit for dealers - Shilpi Pro Admin (
com.shilpipro.admin) — internal administration
We are Shilpi Pro (“we”, “us”). Questions about this policy go to support@shilpipro.com.
1. What we collect
| Information | Why we hold it |
|---|---|
| Name, email address, mobile number | To create and sign you in to your account, and to contact you about it |
| Profile photo, if you upload one | Shown on your own profile |
| Postal address, business name (dealers) | To deliver orders and raise invoices |
| Account role and status | To show you the right app and the right permissions |
| Points balance, redeemed scratch codes, reward history | To run the loyalty programme and stop a code being claimed twice |
| Payout details: UPI ID, or account holder name, account number, IFSC and bank name | Only when you request a withdrawal, so the payment can be made |
| Orders, credit limit, outstanding balance (dealers) | To process orders and manage trade credit |
| Push notification token | To send you alerts about codes, orders and payouts |
| Sign-in and security events | To show you recent activity and to detect misuse |
We do not collect your location, contacts, calendar, or the contents of your device. The camera and photo library are used only when you choose to pick a picture, and the app asks first.
2. How we use it
- To operate your account and the features you ask for: redeeming codes, placing orders, requesting payouts.
- To pay out rewards you have earned.
- To prevent fraud — most importantly, to make sure each scratch code is redeemed once, by one person.
- To notify you about activity on your account.
- To support you when you contact us, and to fix faults.
We do not sell your information, and we do not use it for advertising or profiling.
3. Who can see it
- You — your own profile, points, orders and payouts.
- Shilpi Pro staff using the Admin app — to approve registrations, verify redemptions, release payouts, and manage orders and credit.
- Google Firebase, our technology provider, which stores the data and delivers notifications on our behalf: Firebase Authentication, Cloud Firestore, Cloud Storage, Cloud Functions and Cloud Messaging. See Firebase privacy and security.
- Banks and payment partners, to the extent needed to send a payout you requested.
- Authorities, where the law requires it.
Dealers cannot see painters’ accounts, and painters cannot see each other’s. Data is held on Google Cloud infrastructure and may be processed outside your country.
4. How long we keep it
Account and transaction records are kept while your account is active, and afterwards for as long as tax, accounting and audit rules require. Redeemed-code records are kept permanently, because that record is what stops a code being reused. Push tokens are removed when you sign out.
5. Security
Traffic between the apps and our servers is encrypted in transit, and data is encrypted at rest by Google Cloud. Database rules restrict each account to its own records; payouts and code redemptions are processed on our servers rather than in the app; staff access requires an Admin account. No system is perfectly secure, but we treat payout and identity details as the most sensitive information we hold.
6. Your choices
- See and correct your details — Profile → Profile and identity, in the app.
- Turn off notifications, profile visibility and anonymous usage sharing — Profile → Security and privacy.
- Get a copy of your data, or ask us to delete your account and the personal data we are not legally required to keep — email support@shilpipro.com and we will respond within 30 days.
Deleting your account ends any unclaimed points and cancels pending payout requests.
7. Children
These apps are for painting professionals and trade partners. They are not intended for anyone under 18, and we do not knowingly collect information from children.
8. Changes
If we change this policy we will update the date at the top of this page, and tell you in the app when the change is significant.
9. Contact
Shilpi Pro — support@shilpipro.com